2-Step Verification
Required this fall for Heelmail!

2-Step is already required in ConnectCarolina to pay your bills or view a W2. Beginning in mid-October, it will be required to access Office 365, including Heelmail.

Two ways to 2-Step

At UNC, there are two ways to 2-Step. We use Microsoft's built-in tool for Office 365. For everything else, we use Duo Security. We know that having more than one way to verify your identity might seem confusing at first, but these two industry-standard tools are the most effective ways to protect your accounts.

How sign in works with 2-Step

  • STEP 1: Enter your password. Whenever you sign in to a 2-Step protected account, you’ll enter your username and password as usual.
  • STEP 2: You’ll be asked for something else to confirm the access request. A code or notification will be sent to your phone via text, mobile app or a voice call.
  • STEP 3: Enter the code, accept the push notification, or answer the voice call. This confirms “you’re you.” Report any unexpected pushes or voice calls to 919-962-HELP as these errant notifications may be a fraudulent attempt to bypass the protection offered by 2-Step.